For customer service teams
See the pattern before another ticket repeats.
Group open conversations by theme and connect service issues to customer context. Give your team a clearer view of what needs attention.
Review this week's tickets
Ask for the themes hidden across open conversations.
Connect Gorgias or Zendesk, then have AIRA organize the current ticket set into practical issue groups.
- Gorgias or Zendesk connected
Ask AIRA
Pull this week's open Gorgias tickets and group them by theme so I can see what's actually going wrong.
Your service context
Connect the conversation to the customer behind it.
Review support themes alongside orders, products and refunds without separating the ticket from its commercial context.
- Gorgias
- Zendesk
- Shopify
- Orders
- Customer records
- Products
- Refunds
- Ecommerce
Recurring themes
Group open tickets by the issue customers are describing.
Customer context
Bring order and refund history into view when investigating a service pattern.
Affected groups
Identify customer groups connected to the issue without reducing them to isolated tickets.
Human judgment
Let your team decide what action to take after the pattern is clear.
Workflows & demos
Carry service findings into customer follow-up.
Create a customer analysis report or find repeat buyers who have stopped purchasing and save them as a win-back segment.
Customer Analysis Report
Repeat versus one-time buyers, their order value, and where the revenue sits.
- Shopify connected
- Data access on
The prompt
Analyze our customer base over the last twelve months: how many are repeat versus one-time buyers, the average order value for each group, and which one drives more revenue. Put it in a document with a chart.
Run in AIRACustomer Analysis Report
Document with a chart
Win-Back Audience
The repeat buyers who stopped, sized before you spend anything on them.
- Shopify connected
- Data access on
The prompt
Find customers who have ordered twice or more but haven't bought in the last 90 days. Show me how big that group is and save it as a segment.
Run in AIRAWin-Back Audience
Saved segment
Find the recurring issue